Years ago, I owned a large-ish mental health agency here in Maine, with offices in 10 counties. Some of those offices were in buildings we owned; some were leased. Because we were sprawled across a wide area, and had over… Read More ›
Business Practices
It Only Takes a Minute To Make Someone’s Day
The heating system in my office suite went ka-blooey. Over the weekend it got really cold in here, so yesterday I called the landlord even though I didn’t want to bother him, as he’d just had hip surgery. But he… Read More ›
When A Potential Client Sizes You Up…
What’s the first thing a potential client notices about you, after seeing your profile on Psychology Today? It’s how quickly you respond to his or her email or phone call, how much time you take responding to questions, and how… Read More ›
Flowers from a Client!
As I’m sitting here multi-tasking – listening to a webinar on SEO put on by Flyte New Media of Portland, while also responding to various client emails and scheduling questions – the front desk bell tinkled. I don’t have a… Read More ›
Virtual RIA Services (Referral, Intake, Appointment) Now Available!
We have to admit… there was a moment when we wanted to call this our Virtual AIR Service, but “appointment, intake, referral” is a bit backwards from the way it all usually works! In any event, Heritage Health Services (HHS)… Read More ›
When Money Interferes with the Therapeutic Relationship
So, you’re a therapist doing the hard and critical work you love. That is, until it’s time to talk to a client about the co-pays that aren’t being paid, the deductible that isn’t being paid, the cash payments that aren’t… Read More ›
Three and a Half Hours with One Insurance Company and Counting…
This is why my clients pay me to do this work… I’ve been trying to determine the insurance deductible of a patient of one of my therapist clients. This isn’t a fly by night company I’m trying to reach. It’s… Read More ›
Shortchanging Mental Health Providers Just Hurts the Most Vulnerable
Years ago, I ran a 200+ employee mental health agency. When children’s case management services were privatized – meaning the State of Maine, which had been handling all the children’s case management services to that point – opened those services… Read More ›
Minimum Wage in Maine Now at $12
I’ve always been a proponent of paying employees the best I possibly can, while also providing as much in benefits as I could, even when in an extraordinarily low profit margin business environment. It’s been one of my proudest accomplishments…. Read More ›
Maine Minimum Wage and Federal Overtime Changes Coming January 2020
A press release from the Maine Department of Labor. For those employing respite staff or other health care workers, and for the workers themselves, this is important information. For Immediate Release: Wednesday, December 11, 2019 Media Contact: Jessica Picard, Maine Dept…. Read More ›
Heritage Health Services 